Brilliant. I worked in the same office in the late 90's and early 2000's and your post brought the threat of tears. The scenario you describe with Frank played out countless times. He too passed away about two years ago. From prisoners no one else listened to or seemed to care about to those that may have been listening to voices we couldn't hear the staff at the ACLU of PA were (and still are) able to change peoples lives in many ways.
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